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Retours simplifiés
Si votre commande arrive endommagée, défectueuse ou non conforme à vos attentes, vous pouvez demander un retour dans les 48 heures suivant la livraison .
Notre équipe examinera votre cas et organisera un remplacement ou un remboursement rapidement et équitable.
Shipping
🌍 Operating Markets
Neusty KLG currently delivers to below Destinations:
- Switzerland
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Italy
- Luxembourg
- Netherlands
- Poland
- Portugal
- Spain
- Sweden
🚫 We currently do not ship outside the above countries
Our processing time is 1–3 business days, and total delivery usually takes 8–21 business days, depending on the warehouse location and destination.
You will receive a tracking link by email as soon as your parcel is shipped.
We work with trusted European logistics partners, including Swiss Post, DHL, DPD, and GLS.
The carrier is automatically selected based on your delivery address and parcel size to ensure the fastest delivery.
Product
Yes, all eligible items can be returned within 15 days of delivery.
You must report your return request within 3 days of receiving the item (and within 2 days if it arrives damaged).
Returns are always free — Neusty covers the cost, even if a supplier doesn’t accept it.
For full details, see our Return & Refund Policy.
Currently, Neusty does not offer product customization or engraving.
However, we plan to add personalized gifting and packaging options in future updates — stay tuned!